Frequently Asked Questions
Everything you need to know about your Drake's experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days depending on your location.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 28 days of purchase. Please note that bespoke or personalized items are final sale.
Where are Drake's products manufactured?
We take pride in our heritage. Our ties and pocket squares are handmade in our London workshop, while our knitwear and tailoring are produced by specialist artisans in Scotland and Italy.
How can I track my order?
Once your order has dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer alterations?
We provide a comprehensive alteration service for tailoring purchased in our physical flagship stores. For online orders, we recommend visiting a local specialist tailor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.